Parent has stopped receiving notifications

Check they have notifications enabled on their device

1. Ask the parent to go into the settings on their phone, find the PA Connect app.
2. There should be an option regarding notifications.
3. They need to switch these on.

Do they have a Huawei phone?

Google have stopped supporting Huawei phones, which means apps downloaded via the Google Play store are no longer fully supported, because of this users may experience difficulties.