Parent can’t login as their email address is not recognised

This is likely because they do not have an email address on their profile, or it may be incorrect.

Ask the parent to do the following:

1. Open the app and search for the school/nursery.
2. On the login screen enter their mobile number as the username and the password they had previously set.
3. They should then be able to login.
4. Click More, then My Profile to add in their email address.

If the parent can’t remember their password: 

You can add their email address to their profile via your app portal or you can send the parent a new invite.